Shipping, Exchange & Returns
We want every order to reach you perfectly. Read our policies below to understand delivery timelines, exchange conditions, and how to get in touch.
Shipping Policy
Nationwide delivery across Pakistan
We process and dispatch all orders within 1–3 working days after order confirmation. Delivery timelines depend on your location:
| Location | Estimated Delivery |
|---|---|
| Karachi | 1–2 working days |
| Lahore, Islamabad, Rawalpindi | 2–4 working days |
| Other Major Cities | 3–6 working days |
| Remote & Rural Areas | 5–8 working days |
Shipping charges are calculated at checkout. Once dispatched, a tracking number is shared via WhatsApp or SMS.
Please Note
- •Orders are processed Monday to Saturday only
- •Delivery times may extend during sale seasons, Eid, or public holidays
- •Khizar Fabric Store is not responsible for delays caused by courier partners
Exchange Policy
Exchange within 7 days of delivery
We want you to love what you receive. If for any reason you're not satisfied, we offer an exchange within 7 days of delivery.
Exchange Allowed If
- →Item received is damaged or defective
- →Wrong item was delivered
- →Size issue (for stitched suits)
Exchange NOT Allowed If
- →Item has been worn, washed, or altered
- →Tags have been removed
- →More than 7 days have passed since delivery
- →Item was purchased on sale
How to Exchange:
- 1Contact us within 7 days of delivery via WhatsApp or email
- 2Share your order number and photos of the item
- 3Our team will confirm your exchange request within 24 hours
- 4Ship the item back to us at your cost — we cover the return delivery
Return Policy
Returns accepted within 7 days of delivery
We accept returns within 7 days of delivery under the following conditions.
Return Allowed If
- →Item received is damaged or defective
- →Wrong item was delivered
- →Significantly different from what was shown online
Return NOT Allowed If
- →Item has been worn, washed, or altered
- →Tags have been removed
- →More than 7 days since delivery
- →Customized / made-to-measure order
- →Item purchased during a sale
Important — Customized Orders
Customized suits are made specifically to your measurements and preferences. They are strictly non-returnable and non-exchangeable unless there is a manufacturing defect on our part.
How to Return:
- 1Contact us within 7 days of delivery via WhatsApp or email
- 2Share your order number and clear photos of the issue
- 3Our team will review and confirm your return request within 24–48 hours
- 4Ship the item back to us at your own cost
Need Help?
For any shipping, exchange, or return queries, our team is ready to assist you.
Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM
Khizar Fabric Store reserves the right to update this policy. Changes will be reflected on this page.